I really want you to love everything that you purchase from the shop. If you receive a damaged print or artwork, or if you’re not completely happy with the quality then contact me using the form below and I’ll try to rectify the problem as soon as possible.
You can buy stuff from the shop using Paypal or a credit card (via Stripe). If you’d prefer to pay for orders with a bank transfer, please contact me using the form below and I can send you my bank details.
All UK delivered orders over £30 get free shipping! I also deliver worldwide (shipping charges applied at checkout).
You may cancel your order up to 14 calendar days from the day after you receive all goods in an order. Once you’ve cancelled an order you then have a further 14 days to send the goods back to me. Please email me if you are returning an order.
The refund is for the goods and the delivery charge (if any). I will not reimburse you for the cost of sending the goods back to me. Delivery charges and returned postage will only be refunded if an item is damaged or faulty.
It’s important that any unwanted item, unless damaged or faulty, is returned in its original condition along with all original packaging and labels, and that it’s undamaged.
Please retain your proof of posting certificate, as I cannot be held responsible for anything that gets lost or damaged in transit.
I am not liable for any customs charges made in the recipients countries. The customer is completely responsible for these charges.
The copyright of all images and products on Froststuff are retained by me, Tim Frost. Any Images, logos, descriptions or text from Froststuff must not be reproduced without my written permission.
Please use this form to send me an email. I will respond as soon as possible: